Refund & Returns Policy

Last updated: May 2026

Crystal Cove Trade Group, Inc. operates as a B2B international food trading and export coordination company. Due to the nature of our business — involving perishable protein products, international cold chain logistics, and cross-border trade — our refund and returns policy differs from standard retail policies.

1. Nature of Our Transactions

All transactions facilitated by Crystal Cove Trade Group, Inc. are business-to-business (B2B) in nature. Orders involve fresh, frozen, or chilled meat and protein products subject to strict food safety, cold chain, and customs regulations. As such, all sales are governed by the specific terms outlined in each individual supply agreement or purchase contract.

2. Product Quality & Inspection

We work exclusively with USDA-inspected processing facilities and certified cold chain logistics providers to ensure product quality and compliance. Buyers are encouraged to inspect all shipments upon arrival at the destination port or facility in accordance with the agreed inspection procedures.

3. Claims & Disputes

If you believe a shipment does not meet the agreed specifications — including product quality, weight, temperature, or documentation — you must:

• Notify Crystal Cove Trade Group, Inc. in writing within 48 hours of delivery or port arrival
• Provide photographic evidence, inspection reports, and relevant documentation
• Allow our team a reasonable opportunity to investigate and respond

Claims submitted outside this window may not be eligible for resolution.

4. Resolution Process

Upon receipt of a valid claim, we will work with you in good faith to reach a fair resolution, which may include:

• Replacement shipment (subject to product availability and logistics feasibility)
• Credit toward a future order
• Partial or full refund, as determined by the terms of the applicable supply agreement

5. Non-Refundable Items

The following are generally non-refundable:

• Export documentation and compliance service fees
• Freight, logistics, and cold chain coordination costs already incurred
• Products that have been accepted, cleared through customs, and entered into the buyer's distribution network

6. Contact for Claims

To submit a claim or discuss a dispute, please contact us promptly:
Crystal Cove Trade Group, Inc.
Website: www.cctgusa.com
Email: info@cctgusa.com